Page 119 - AirSelangor_Sustainability_Report_2021

Glossary

ABAC Anti-Bribery and Anti-Corruption CXD Customer Experience Department
AC Asbestos Cement DAC Data Analytics Centre
ACR Asset Criticality Rating DOE Department of Environment
AED Automated External Defibrillator DMAIC Define, Measure, Analyse, Improve and
Control
AESP Authorised Entrant and Standby Person
DMZ District Metering Zone
AMI Advanced Metering Infrastrucutre
DOSH Department of Occupational Safety and
ANSP Air Selangor National Institute of Health
Occupational Safety and Health Safety DUN
Passport Dewan Undangan Negeri
ASPIRE Air Selangor Strategic Plans and Initiatives DWQS Drinking Water Quality Standards
Realisation ECM Enterprise Content Management
BIA Business Impact Analysis
ECMS Enterprise Content Management System
BCM
Business Continuity Management
eDPLAS Electronic Development Plan Approval
BCP Business Continuity Plan System
BOFA Basic Occupational First Aid EIA Environmental Impact Assessment
CAPEX Capital Expenditure ERCMC Environmental Regulatory Compliance
Monitoring Committee
CBS Customer Billing Services
ERM Enterprise Risk Management
CCTV Closed Circuit Television
ERP Emergency Response Plan
CEO Chief Executive Officer
ERT Emergency Response Team
CIDB Construction Industry Development Board
FoRM Friends of River Malaysia
CM Corrective Maintenance
FRC Free Residual Chlorine
CMS Content Management System
FRIM Forest Research Institute Malaysia
CPR Cardiopulmonary Resuscitation
FSL Field Service Lighting
CRM Corruption Risk Management
GARIS Governance and Risk Information System
CSAT Customer Satisfaction
GEC Global Environment Center
CSI Customer Satisfaction Index
GCMS Gas Chromatography-Mass
CSR Corporate Social Responsibility Spectrometry

CX Customer Experience GHG Greenhouse Gas