Page 41 - AirSelangor_Sustainability_Report_2021

Key Business Risks Key Risk Management Strategies & Action Plans

Delay in tariff increase • Delays in tariff review are managed through reviewing and revising the financial budget
for 2021 and the 30-year business plan.
Water tariff revision is important
to ensure sustainable returns for
effective cost recovery and improved
water services for consumers.

Potential shortfall of raw water • In addressing this risk, the activation of HORAS 600 and Operasi Pengepaman Air
Kolam (“OPAK”) is vital to increase river levels for raw water extraction.
Raw water availability is affected
by various factors such as pollution • In addition, raw water storage such as ORS enables Air Selangor to store raw water and
and climate change. These events ensures continuity of water supply to consumers.
affect Air Selangor’s ability to meet • Air Selangor conducts feasibility studies on water sources, including identifying new
consumer demand. water resources.
• The reclaimed water venture between Air Selangor and IWK provides an alternative
water source that can reduce the dependency on surface water.

Raw water pollution • River monitoring systems (“RMS”) were installed to monitor real-time raw water
quality which can help in the early detection of poor water quality.
Raw water pollution incidents affect
Air Selangor’s operations leading • Periodic river surveillance is conducted by Pasukan Khas Lembangan dan Alur Air
to water supply disruption for (“PAKAR”) which complement surveillance activities carried out by Skuad PANTAS
consumers. from LUAS.
• OPAK and HORAS also serve to increase the dilution factor during incidences of raw
water pollution. In the future, the impact of pollution can be further reduced upon
the completion of Skim Jaminan Air Mentah (“SeJAM”) led by the Selangor State
Government.
• The development of Langat 2 WTP and Rasau Water Supply Scheme, and water grid
interconnectivity is expected to increase the water reserve margin and also minimise
the impact of raw water pollution on consumers.
• Air Selangor also encourages participation from selected local communities to fight
against raw water pollution incidents through the Friends of River programme.

Brand and reputational risk • Air Selangor has formalised its social media protocol and strategy to support efforts
toward delivering the best experience to customers.
Maintaining the Air Selangor brand
and reputation is crucial to ensure • Air Selangor conducted customer service experience workshops, strengthened
good brand positioning, customer case resolution visibility and system enhancement, completed an annual customer
acceptance and continued license to engagement survey, and improved stakeholder engagement to address this risk.
operate.