Page 51 - AirSelangor_Sustainability_Report_2021

Exploratory Analytics

OBI-CLCM OBI-CLCM aims to ensure timely
complaint management, tracking
resolution and field activities
and creates a feedback loop to
keep customers informed of their
complaint status. The OBI-CLCM
manages customer complaints on
billing, meter, pipe burst/pipe leak
incidents, water quality, water
supply, and payment.

Factors Affecting Pipe This initiative focuses on
Vulnerability prioritising pipe replacement
based on Pipe Vulnerability
Index (“PVI”). This prevents the
occurrence of pipe bursts and
non-revenue water loss.
Digital versus Identification of targeted digital
Non-Digital Customer customers for conversion to e-Bil
Analysis payment method.

Predictive Analytics

Predictive Maintenance Identification of residential
for Meter Replacement meters due for a replacement to
Programme prevent meter impairment issues.

Water Pressure Optimal water pressure
Optimisation adjustment for selected key
District Metering Zones (“DMZ”)
through simplified automation
based on data benchmarking.