Page 87 - Bank Muamalat_AR24

ANNUAL REPORT 2024 1 2 3 4 5 Sustainability Statement 6 7 8 85

LOCAL COMMUNITY
Purpose of Our Engagement: Our Engagement Approach:
• Positively impact our communities through access to financing, service offerings, • Community engagement activities
social initiatives, and community programmes • Online communications: Emails, corporate website, and social media
• To stay connected to developments and trends related to our operations to • Digital touchpoints: Mobile applications, Internet banking, and SMS blasts
enhance our relevance in the communities we serve • Printed materials
Stakeholders’ Expectations: Responses:
• Financial and value-based intermediation literacy awareness • Collaborated with various state religious councils and government agencies
• Efforts in tackling common EES issues to address the needs of the local communities
• Feasible and convenient access to advisory on suitable financial solutions • Provided access to advisory on suitable financial solutions through digital
• Efforts in building a resilient and thriving community channels
• Extended financial relief assistance
• Continuously implemented corporate social responsibility initiatives
Related Material Matter: Related UN SDGs:
Carbon Water Waste
M3 M4 M5
Management Management Management

Community Financial
M9 M10
Development Inclusion

EMPLOYEES
Purpose of Our Engagement: Our Engagement Approach:
• To ensure clear communication of the Bank’s vision for effective execution and • Internal portal and emails
delivery of strategies • Social and recreational activities
• To address their concerns and keep them engaged and motivated • Employee engagement surveys and programmes
• Employee performance reviews
Stakeholders’ Expectations: Responses:
• Fair remuneration, recognition, and effective performance management • Enhanced task delegation and improves employee performance
• Balanced work-life environment management
• Opportunities for career development and advancement • Provided employee remuneration
• An empowering environment that embraces diversity and enables employees to • Strengthened employee learning and career development programmes to
deliver quality work output equip them with essential skills for them to be competitive with other peers
• A safe, healthy, and conducive workplace supported by flexible work practices in the industry
• Conducted employee engagement and employee satisfaction surveys
• Developed a career development plan framework and apprenticeship
programme
Related Material Matter: Related UN SDGs:
Carbon Water Waste
M3 M4 M5 M6 Employment
Management Management Management

Diversity Training and Ethics and
M7 M8 M14
and Equal Education Integrity
Opportunity