Page 34 - AirSelangor_Sustainability_Report_2021

Stakeholder Group Approach / Platforms Top Areas of Concern
Directors • Board and Board Committee • Financial and operational performance
Meetings • Capital investments and initiatives
• Risk management
• Sustainability
Regulators • Meetings • Adherence to regulations and license requirements
• Events • Business plan and operational performance
• Workshops • Tariff rates
• Site visits • Pollution
• Enforcement activities • Compliance with MOH DWQS
• Speedy and accurate water quality test results
• Engagement and communication
• Climate change
• Environmental performance
Customers • Service counters • Service reliability and billing accuracy
• Open counters • Continuous water supply
• Helpline • Optimum water pressure
• Social media • Water quality
• Mobile application • Engagement and communication
• Air Selangor’s website • Brand perception and trust
• Media • Timeliness of resolutions and responsiveness to
• Reports complaints
• Campaigns • Awareness and educational matters
• Complaint investigation
Developers • Meetings • Efficient and transparent water supply application process

• Electronic Development Plan • Integrity and governance
Approval System (eDPLAS)
application
Employees • Employee engagement survey • Engagement and communication with Management
• Employee training and employee • Competitive remuneration and benefits
engagement events • Workplace health and safety
• Internal newsletters and bulletins • Employees’ mental health
• Performance reviews • Succession planning and talent pool
• Total Asset Management System • Opportunities for learning and development
(“TAMS”) • Internal system capability, reliability, and performance in
• Manuals and procedures conducting day-to-day tasks