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https://www.tnb.com.my/sustainability/esg-stories/






                                                           Supply Chain Management



                                                                                               P&SC GRIEVANCE PROCEDURE:

                                                                                               TOGETHER, WE SHAPE A RESPONSIBLE SUPPLY
                                                                                               CHAIN WITH VENDORS


                                                                                               P&SC Grievance Framework Overview


                                                                                               At Tenaga Nasional Berhad (TNB), integrity and accountability are the
                                                                                               fundamental values of our operations and partnerships. Our vendors play a crucial
                                                                                               role in upholding these values, and we are committed to maintaining the highest
                                                                                               ethical standards across our supply chain. In line with this commitment, we have
                                                                                               implemented the Procurement and Supply Chain (P&SC) Grievance Procedure,
                                                                                               which is in accordance with our Sustainable Procurement Code of Conduct,
                                                                                               Labour Rights Policy, and Code of Business Ethics.
                                                                                               This procedure establishes a formal channel for employees, stakeholders, and the
                                                                                               public to report grievances related to unethical vendor conduct and supply chain
                                                                                               practices, including, but not limited to bribery, corruption, fraud, unfair labour
                                                                                               practices,  harassment,  discrimination,  health,  safety  and  environmental  concerns.
                                                                                               To facilitate reporting and demonstrate openness, information about the grievance
                                                                                               channel is publicly available on our website.

                                                                                               The P&SC Grievance Procedure outlines a structured and efficient process for
                                                                                               addressing  these  grievances,  ensuring  accountability,  and  fostering  continuous
                                                                                               improvement-thereby reinforcing our core values in every interaction.












                                    Carbon Management  Water Management   Biodiversity & Land Use  Opportunities in RE  Toxic Emissions & Waste
                          Human Capital Development  Health & Safety  Labour Rights  Supply Chain Management  Community Relations  Corporate Governance
   90   91   92   93   94   95   96   97   98   99   100