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https://www.tnb.com.my/sustainability/esg-stories/

Supply Chain Management

• Accessible Reporting Channel: Our dedicated P&SC
Grievance channel allows confidential reporting,
safeguarding anonymity while encouraging open
communication.
• Grievance Committee and Oversight: The P&SC
Grievance Committee, composed of experts from
diverse backgrounds, along with the Board Integrity
Committee (BIC), ensures rigorous oversight and
upholds good governance, reinforcing our commitment to
accountability and transparency.
An overview of TNB P&SC Grievance Framework Together, these core values foster an environment of openness
and empowerment, encouraging individuals to raise concerns • Continuous Improvement and Vendor Support: TNB
maintains an open dialogue with vendors to address
Embracing Our Core Values through Grievance without fear and ensuring that issues are addressed fairly, challenges, share best practices, and provide training and
responsibly and with accountability.
Procedure resources. This support helps vendors understand and
meet our ethical standards.
Key Components of the P&SC Grievance Procedure
The P&SC Grievance Procedure is designed to embody and As we move forward, TNB is dedicated to refining our
promote TNB’s core values, which are integral to our approach To ensure the grievance procedure is both effective and grievance procedure and enhancing ethical compliance. We
in addressing grievances: efficient, these key components drive transparency,
accountability, and continuous improvement: actively seek feedback to ensure our framework evolves in
response to stakeholder needs.
• Clear Grievance Process: The procedure is outlined on our
website, providing clear guidance for employees, vendors, In conclusion, the P&SC Grievance Procedure is central to
and the public to report concerns. The grievance follows TNB’s commitment to ethical practices, accountability, and
a structured process, including thorough investigation, sustainability. It provides a formal and structured process for
evaluation, resolution, and ongoing monitoring, to ensure addressing grievances related to unethical vendor conduct
fair and equitable outcomes. and supply chain practices. This procedure ensures that
concerns are handled transparently, ethically, and efficiently,
leading to fair outcomes for all parties involved. Ultimately,
this comprehensive approach strengthens the integrity of our
supply chain and supports the development of sustainable,
responsible business practices.

The P&SC Grievance Process

Carbon Management Water Management Biodiversity & Land Use Opportunities in RE Toxic Emissions & Waste
Human Capital Development Health & Safety Labour Rights Supply Chain Management Community Relations Corporate Governance